FedEx Corporation, your single source for time-sensitive, time-definite and day-definite package, envelope, and freight transportation services domestically and internationally.
 
     Job Opportunities > Search Jobs > View Job
Regina PT Ops Coordinator

  Submit Now 
Job ID:  REGIPTOpsCoord   Company Name:  FedEx Ground
Description:

*Job Summary

 

Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Essential Functions

 

Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems. Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction Escalates unresolved issues with BC/AOs to appropriate management Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date. Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary) Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area Coordinates the dispatch of linehaul transportation equipment. Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers. Completes yard inventory to verify location of equipment Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident

 

Required Skills, Abilities and / or Licensure

 

Customer service skills necessary to effectively and professionally respond to requests and issues Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Verbal and written communication skills necessary to communicate with various audiences Ability to read, interpret and draw conclusions from numerical data and written information Software skills, including use of Microsoft Office software and web-based applications Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations

% of Travel for the Position

 

Minimum Education

 

High school diploma or GED required; Bachelor’s degree in , Business, Logistics or a related area preferred

Minimum Experience

 

Administrative support, customer service or dock operations experience preferred

 

INTERNAL POSTING: Other Vacancy Specific Information

 

9am-2pm daily Monday to Friday

 

 

Domicile Location Name

 

 

2128 Emmet Hall Road

 

City

 

Regina

Province

 

Saskatchewan

 

Postal Code

 

S4N 3M3

 

 


 

Requirements:
Job Level (multi-select) Admin./Clerical, Student, Entry level
Field of Interest (multi-select) Material/Package Handlers, Warehousing, Customer Service
Completed Education Some High School
Job Type (multi-select) Part time
Location SK - Regina
Compensation Match Any
Experience 0-2 years
Language (multi-select) English written, English spoken
Preferred Language English

Refer A Friend
Submit Now 

Return
  to Job List

Global Home | Service Info | About FedEx | Careers | Internet Privacy Policy | Privacy Code | Terms of Use | 
Federal Express Canada Ltd. and FedEx. All rights reserved.© 1995- FedEx