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Intl. Customer Service Spl

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Job ID:  IC201806   Company Name:  FedEx Trade Networks
Description:

FedEx Trade Networks, Mississauga has an immediate opening for an International Customer Svc Splst.  Essential Duties/ Responsibilities - Key responsibilities include: Liaising with international customer, communications regarding arranging bookings, transit updates, documentary requirements, delivery requirements, dispute resolution and loss or damage in a timely and effective manner. The incumbent is required to liaise with customers and ensure that business requirements and customer expectations are consistently met. Knowledge/Skills/Abilities : High School Diploma and CIFFA certification, CITT designation would be an asset, min 5yr of experience in Freight Forwarding and Canadian clearance processes, fully conversant with MS Office, solid knowledge of carriers and their service offerings, ability to work under pressure, exercise good time management skills, detail-oriented, excellent communication, organization and inter-personal skills. Hours of work: Monday to Friday: 11:30AM to 8:00PM. 

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FedEx Trade Networks, Mississauga a une ouverture immédiate pour une clientèle internationale Svc Splst. Tâches / Responsabilités essentielles - Principales responsabilités: Assurer la liaison avec le client international, les communications concernant l'organisation des réservations, les mises à jour du transport en commun, les exigences documentaires, les exigences de livraison, le règlement des différends et les pertes ou dommages. Le titulaire est tenu d'assurer la liaison avec les clients et de s'assurer que les exigences de l'entreprise et les attentes des clients sont respectées de façon constante. Connaissances / compétences / aptitudes: Diplôme d'études secondaires et certification CIFFA, désignation du TCCE serait un atout, min 5 ans d'expérience dans les processus d'expédition et de dédouanement, parfaitement au courant de MS Office, solide connaissance des transporteurs et de leurs services, capacité de travailler sous pression, exercer de bonnes compétences en gestion du temps, être orienté vers le détail, excellente communication, organisation et compétences interpersonnelles. Heures de travail: du lundi au vendredi: de 11h30 à 20h00.

 

 

FedEx Trade Networks welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

 

 

Requirements:
Job Level (multi-select) Professional/Technical/Specialist
Field of Interest (multi-select) Freight Forwarding
Completed Education College diploma or degree
Job Type (multi-select) Full time
Location ON - Mississauga
Compensation $35000 to $50000
Experience 3-5 years
Language (multi-select) English written, English spoken
Preferred Language English

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