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Logistics Coordinator (Import/Export)

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Job ID:  LOGCOORD   Company Name:  FedEx Trade Networks
Description:

This position is responsible for providing International Customer Service support to customers in areas including but not limited to - arranging bookings, transit updates, documentary requirements, delivery requirements, dispute resolution and/or loss, damage in a timely and effective manner. The incumbent is required to liaise with customers and ensure that business requirements and customer expectations are consistently met.

BOOKING SHIPMENTS

  • Receive booking requests from origin or customer
  • Obtain quotation from the pricing SharePoint and determine which carrier to be used based on their cost, transit time, etc.
  • Confirm booking and carrier to be used to origin and provide them with the customer quotation
  • Update confirmed sailing details on the customer’s status report. Forward info to operations only when it’s a NSIB (Non-System Inbound) shipment so that they can open/start the file
  • Provide origin with supplier contact details in order for them to contact new suppliers/customers to confirm their support on behalf of our customer

TRACKING AND TRACING/ STATUS REPORTS

  • Update customer status reports with information obtained from operations team, origin and carriers
  • Ensure status reports required by customer on daily and weekly basis are provided in a timely and accurate manner

CUSTOMER COMMUNICATIONS

  • Ensure superior customer service, responds to all customer enquiries promptly and advises them on best routings/options to meet their deadlines (i.e. Divert container, truck container, expedite delivery, etc.)
  • Collaborate with other departments if routing changes results in a quote revision to the customer
  • Problem-solving, responds to client/shipment issues from a “solution” perspective

RESOLUTIONS

  • Resolves shipment delays (i.e. Delays, loss/damage, split shipment, arrange one time clearance)
  • Follow up with origin to obtain required documentation
  • Settle billing disputes if any
  • Perform any other duties as advised by Manager

REQUIREMENTS

  • 1 year College and CIFFA certification required or equivalent experience beyond 3 years
  • CITT designation would be an asset
  • Minimum 3 years of experience in Freight Forwarding industry
  • Advanced knowledge of MS Office, Outlook
  • Solid knowledge of carriers and their service offerings
  • Ability to work under pressure, exercise good time management skills, detail-oriented
  • Excellent communication, customer service skills, organization and inter-personal skills
  • Ability to interact with a wide range of customers (internal and external), carriers and brokers
Requirements:
Job Level (multi-select) Professional/Technical/Specialist
Field of Interest (multi-select) Freight Forwarding
Completed Education College diploma or degree
Job Type (multi-select) Full time
Location PQ - Montréal
Compensation Match Any
Experience 3-5 years
Language (multi-select) French – spoken, English – written, English – spoken, French – written

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